These terms (the "Terms") govern access to and use of the services published under the SignCloud brand by ORIANA SYSTEMS (the "Provider" — see the legal notice): SignCloud Signature (electronic signature), SignCloud Identity (identity and company verification) and SignCloud Mail (e-mail evidence and timestamping), together the "Services". Creating an account, launching a demo or using any Service implies full acceptance of these Terms.
Electronic signature of documents: e-mail invitation, mandatory one-time SMS code, technical timestamping (RFC 3161), SHA-256 fingerprints, cryptographically chained audit trail and evidence file. Current offers provide simple electronic signature (SES) and enhanced workflows designed to support the requirements of an advanced electronic signature (AES), depending on the controls actually performed and the use case. Qualified electronic signature (QES) is not included in the current offers; it requires an operational qualified trust-service provider and the applicable qualified means. The Provider does not itself issue qualified certificates.
Verification of natural persons (ID card / passport reading, NFC chip where available, biometric comparison, deep-fake detection) and of companies (SIRET/SIREN, LEI), producing a timestamped verification certificate. Identity verification requires the express consent of the person verified; the customer warrants that this consent is obtained. Identity is a verification aid: it does not constitute a legal guarantee of a person's identity.
Sealing, timestamping and delivery evidence for e-mails (Bcc proof addresses, proven SMTP delivery, delivery against acknowledgement of receipt, confidential vault delivery with one-time code), with timestamped PDF certificates. SignCloud Mail establishes the content, date and delivery of messages, like registered mail establishes deposit and delivery; it does not fall under the regulated regime of eIDAS qualified electronic registered delivery services.
2.1 Account. The customer warrants the accuracy of the information provided and keeps their credentials confidential. Accounts are opened to professionals and consumers alike.
2.2 48-hour demo. The self-service demo provides a pre-populated workspace for 48 hours. It is limited (sends restricted to the requester's own address, "DEMO" watermark, read-only API) and is automatically and permanently deleted at expiry, unless the customer keeps the workspace and subscribes to a paid plan. One active demo per mobile number.
2.3 Account activation. Creating an account does not start a free trial or a free subscription. Until a paid plan is activated, the workspace remains read-only. A converted demo also remains read-only until checkout is completed.
Prices and plan limits are shown on the pricing page; prices are exclusive of taxes. Paid plans are billed monthly, without commitment, cancellable at any time from the workspace (access remains until the end of the paid period; no pro-rata refund of the current month except mandatory legal provisions). Identity verifications are sold as prepaid credits which do not expire. Subscription payments are processed by Stripe; the Provider never stores card details. Prices may be revised with at least 30 days' notice by e-mail; the customer may terminate before the new price applies.
The payment-at-signature feature lets the customer collect payments from its own signers directly through the customer's own payment provider (Stripe Connect, PayPal or the customer's external payment system). Funds are collected by the customer, never by the Provider, which charges no commission on those payments and does not act as a payment-services provider. The relationship between the customer and its payment provider is governed by that provider's terms.
The customer undertakes to: (i) use the Services lawfully (no illegal, fraudulent or infringing content; no unsolicited mass messaging); (ii) obtain from its signers and recipients the information and consents required (including for identity verification and SMS codes); (iii) not attempt to bypass technical limits, quotas or anti-abuse controls. Fair use applies to unlimited features. In case of serious or repeated breach, the Provider may suspend then terminate the account after notice (immediately in case of unlawful use or security risk).
Data and evidence remain available throughout the subscription. On termination, the account becomes read-only and a complete export remains downloadable for 60 days before deletion. SignCloud Mail certificates remain verifiable online. Exports use standard formats (PDF, CSV/JSON). Evidence subject to a statutory retention duty or legal hold is retained only for the applicable period and purpose.
The Provider uses commercially reasonable efforts to keep the Services available and applies documented security measures (see Security). Scheduled maintenance is notified when it may impact use. Specific availability commitments and service credits for the Business plan are set out in the SLA. Support is provided in French and English at contact@signcloud.fr.
The Provider is bound by an obligation of means. It is not a party to the documents signed or sent through the Services and does not guarantee their validity, lawfulness or performance. To the extent permitted by law and except for gross negligence, wilful misconduct, death or personal injury, the Provider's aggregate liability for all claims in any 12-month period is capped at the amounts paid by the customer for the Services during those 12 months. Neither party is liable for force majeure events.
Data processing is described in the privacy policy. When the Provider processes personal data on the customer's behalf (documents, signers, recipients), the data-processing agreement (DPA) applies and forms part of these Terms.
The Services, their software, brands and interfaces remain the Provider's property. The customer receives a non-exclusive, non-transferable right of use for the subscription period. White-label options let the customer display its own branding towards its recipients; the customer warrants it holds the rights to the branding elements it uploads.
A consumer has a 14-day withdrawal right for distance subscriptions. By requesting immediate access, the consumer expressly asks for performance to begin before the end of that period and remains liable for the proportion of the service supplied until withdrawal. The right is lost only where the service has been fully performed after the consumer's prior express consent and acknowledgement. Complaints must first be sent to contact@signcloud.fr. Under Articles L.611-1 et seq. of the French Consumer Code, consumers may use the consumer mediator designated by the Provider free of charge; its contact details and website must be supplied on the order document and published in the legal notice.
These Terms are governed by French law. For professional customers, exclusive jurisdiction of the courts of the Provider's registered office; consumers keep the jurisdiction rules of their protective law. If a clause is held invalid, the remainder stays in force. The Provider may update these Terms; material changes are notified at least 30 days in advance, and continued use constitutes acceptance.
Last updated: 10 September 2026 — version 2.2. Publisher: ORIANA SYSTEMS · Company number: 10959159400014 · EU VAT number: FR58108748526. Full details: legal notice. Related documents: Privacy · DPA · SLA · Cookies.